Delivery Policy and Return Information

Due to the unique nature of crystals and the fact that each piece is handmade with care, we strive to ensure your order is crafted and packaged securely to maintain its quality during transit. Below are key details about our delivery and return policy:

Delivery Timeline

• As each item is carefully handcrafted, your order will be shipped within 2-4 days after payment is confirmed.
• Delivery times may vary based on your location and the shipping method chosen. We will provide a tracking number once your order has been dispatched.

Return Policy

• No Returns: Due to the special nature of crystals and the energy they carry, we do not accept returns unless the package is damaged during transportation.
• Damaged Items: If your package arrives damaged, please contact us within 48 hours of receiving it. Provide clear photos of the damaged product and packaging, and we will assist with a replacement or refund.

Packaging and Care

• We ensure all items are securely packaged to prevent damage during shipping. Each piece is carefully checked before being shipped to guarantee its quality.
• As crystals are natural materials, slight variations in color, size, and inclusions may occur. These natural characteristics are not considered defects but are part of their unique beauty.

By placing an order, you acknowledge and agree to these terms. If you have any concerns or questions, feel free to contact our customer service team for further assistance. Thank you for your understanding and support!